Technical Project Manager

Location: Remote (North America)

The Role:
Dicom Systems is seeking an experienced Technical Project Manager to lead enterprise customer implementations from discovery through successful production deployment.

This role serves as the primary coordinator between customers, Integration Support Engineering, Engineering, Product Management, Customer Success, and Sales to ensure projects are delivered on time, within scope, and with exceptional customer satisfaction.

The ideal candidate combines strong project management skills with a solid technical background in Healthcare IT, Linux, enterprise networking, and medical imaging interoperability. While not a hands-on engineering role, you must understand technical concepts well enough to coordinate engineers, facilitate technical discussions, identify risks early, challenge assumptions when necessary, and drive projects to completion.

Success is measured by predictable project delivery, outstanding customer communication, efficient execution, operational excellence, and continuous process improvement. This role owns project execution and customer delivery while partnering closely with the Technical Services & Integration Manager, who owns the overall engineering organization, technical quality, operational processes, and team development.

Primary Duties Include, But Are Not Limited To

Project Leadership

Lead multiple enterprise implementation projects simultaneously from discovery through production deployment and customer acceptance.
Define project scope, objectives, deliverables, assumptions, dependencies, milestones, timelines, and acceptance criteria.
Develop and maintain project plans, schedules, work plans, risks, dependencies, and customer expectations.
Estimate implementation effort, coordinate engineering resources, and balance project workload.
Coordinate activities across customers, Integration Support Engineering, Engineering, Product Management, Sales, Customer Success, and third-party vendors.
Identify risks early, remove blockers, manage scope changes, adapt to changing priorities, and drive projects to successful completion.
Work closely with Engineering leadership to establish realistic technical milestones and implementation schedules.
Facilitate customer meetings, implementation reviews, technical workshops, executive updates, project acceptance, and transition into production support.
Measure project performance, identify improvement opportunities, and continuously improve project execution.

Customer Success

Serve as the primary customer contact throughout project execution.
Build trusted relationships with customer technical and clinical teams.
Provide proactive project updates, executive summaries, risk assessments, and clear communication.
Coordinate customer action items, maintain accountability, and professionally manage escalations.
Ensure customer expectations remain aligned throughout the entire project lifecycle.

Technical Coordination

Coordinate technical implementation activities performed by Integration Support Engineers.
Participate in workflow discovery, technical planning, deployment validation, testing, go-live readiness, and customer acceptance.
Understand Linux, networking, virtualization, cloud infrastructure, DICOM, HL7, FHIR, enterprise imaging workflows, and healthcare integrations sufficiently to coordinate technical teams and communicate effectively with customers.
Partner with Engineering to communicate implementation feedback, customer requirements, technical challenges, and product improvement opportunities.

Process Improvement, AI & Automation

Continuously improve implementation methodologies, documentation, templates, workflows, customer communication, and operational standards.
Standardize project delivery through repeatable processes, acceptance criteria, implementation checklists, and best practices.
Drive organization-wide adoption of AI tools to improve project planning, meeting summaries, documentation, action tracking, customer communication, reporting, and overall productivity.
Identify, design, and implement automation opportunities that eliminate repetitive manual work and improve consistency across project execution.
Ensure implementation documentation, customer deliverables, Statements of Work (SOWs), acceptance criteria, and project artifacts are maintained under version control and continuously improved throughout the project lifecycle.
Define KPIs, dashboards, reporting, and performance metrics that improve visibility, accountability, execution quality, and operational efficiency.
Continuously evaluate and improve project management methodologies, operational processes, AI workflows, and delivery tools.

Project Delivery Platform & Collaboration

Utilize Jira as the primary platform to plan work, manage milestones, track risks, dependencies, customer action items, and overall project execution.
Utilize Git for version-controlled project documentation, implementation guides, templates, SOWs, configuration baselines, customer deliverables, and change tracking.
Maintain accurate documentation in Confluence and other collaboration platforms while ensuring quality, traceability, and knowledge sharing.
Collaborate closely with Engineering using Agile development methodologies and modern software development practices.
Promote documentation quality, operational consistency, and continuous knowledge sharing across the organization.

Technical Requirements

Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or equivalent practical experience.
Minimum 5 years of enterprise software implementation or technical project management experience.
Experience managing projects through the complete project lifecycle.
Strong background in Healthcare IT, Enterprise Imaging, PACS, RIS, EMR/EHR, DICOM, HL7, FHIR, or related technologies.
Good understanding of Linux, enterprise networking, virtualization, cloud infrastructure, and enterprise software deployment.
Ability to understand technical discussions and translate them into actionable project plans.
Experience coordinating cross-functional engineering teams and enterprise customers.
Strong organizational, planning, analytical, problem-solving, and prioritization skills.
Ability to solve complex problems creatively while balancing customer and business priorities.
Excellent written and verbal English communication skills.

Preferred Experience

Enterprise healthcare software implementation experience.
Agile project management methodologies.
Jira, Confluence, Git, and collaborative documentation platforms.
Experience introducing AI-assisted workflows into project management or operational processes.
Experience implementing workflow automation and continuous process improvement initiatives.
Experience with AI productivity tools such as ChatGPT, Microsoft Copilot, Claude, or equivalent technologies.
PMP, PMI-ACP, Scrum Master, or equivalent certification.

Leadership Expectations

Own project outcomes from kickoff through customer acceptance.
Drive execution while allowing engineering teams to focus on technical delivery.
Build strong relationships with customers and internal teams.
Establish clear priorities, accountability, and measurable outcomes
Champion operational excellence through process standardization, documentation, automation, AI adoption, and continuous improvement.
Foster collaboration, transparency, ownership, adaptability, and continuous improvement.

What Success Looks Like

Projects are consistently delivered on time, within scope, and with high customer satisfaction.
Risks are identified early and resolved before impacting delivery.
Customer communication is proactive, consistent, and transparent.
Implementation processes are standardized, documented, measurable, and continuously improved.
Jira and Git are effectively utilized as the standard platforms for project planning, documentation, version control, and collaboration.
AI and automation reduce manual work, improve communication, increase productivity, and enhance project visibility.
Customer acceptance criteria are clearly defined, validated, and successfully completed.
Engineering teams spend more time delivering technical solutions and less time managing project coordination.
Operational efficiency, predictability, and customer satisfaction continue to improve.

Why Join Dicom Systems
You’ll work with leading healthcare organizations worldwide while helping deploy mission-critical enterprise imaging infrastructure processing over 124 billion medical images annually. This role offers the opportunity to shape how enterprise Healthcare IT projects are delivered through technical leadership, operational excellence, AI-driven innovation, automation, and continuous process improvement.

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About Dicom Systems:
Processing 124 billion medical images (548 million studies) annually, deployed across more than 630 sites worldwide, the Dicom Systems Unifier platform delivers functionality such as intelligent DICOM and HL7 routing, DICOMWeb and FHIR integration, DICOM Modality Worklist, archiving, and de-identification, available on-premises, in private cloud, and with leading cloud providers. Dicom Systems partners with artificial intelligence (AI) developers and integrates with PACS, EHR/EMR, and NLP companies to connect disparate systems, deploy AI, and guide transformative IT initiatives, providing healthcare organizations with secure, robust, and reliable enterprise imaging environments. Learn more at dcmsys.com.

Dicom Systems is an equal opportunity employer committed to fostering an accessible and inclusive environment for employees and customers. Dicom Systems offers flexible work hours and a competitive compensation and benefits package. If you require any accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms, or other accommodations), please let us know, and we will work with you to meet your needs.