Integration Support Engineer

(PACS Administrator or System Administrator background)

Location: Remote (North America or Australia time zones preferred)

The Role:

The primary responsibility of an Integration Support Engineer is technical integration and support for our customer base, both directly and indirectly. In this role, you will be responsible for successfully installing, controlling, supporting, and monitoring all Dicom Systems technical projects.
You will perform configuration, support, administration, and clinical user training throughout the customer’s medical imaging enterprise and integrate with other information systems across multiple healthcare facilities. Your duties will span various customer IT environments and secure hybrid network architecture, including high latency, low bandwidth, complex priority routing management, DICOM, HL7, FHIR, RESTful services, and IHE cross-enterprise integration.
The Integration Support Engineer provides all direct and indirect support to Dicom Systems customers, including, but not limited to, cloud storage configuration and management and multi-vendor training on imaging device installation, configuration, management, and service. You will work with internal teams and Healthcare IT/informatics departments at medical facilities, large and small. All work is performed remotely.
A technical understanding of imaging informatics, DICOM, HL7, databases, clinical imaging workflows, networking, and Healthcare IT in general is required. The Integration Support Engineer must possess superb organizational skills, practical time management skills, be detail-oriented, and maintain meticulous documentation.
The successful candidate must have a solid command of the English language, be an effective verbal and written communicator, and be able to multitask.

The primary duties include, but are not limited to:

  • Develop proficiency in the company’s software solutions, solution methodologies, and core technologies.
  • Implement proprietary software to support DICOM, HL7, and medical image migrations.
  • Verify software modifications, changes, and enhancements and submit test results findings to software development.
  • Maintain and update internal databases, outlining all interactions throughout the project lifecycle.
  • Create process optimization improvements to enhance the department and its offerings.
  • Respond to customer inquiries quickly and maintain excellent customer service.
  • Conduct and participate in all teleconference calls
  • Monitor, maintain, and ensure your projects are progressing appropriately.
  • Reviewing and analyzing software and hardware needs for upcoming projects
  • Developing a comprehensive understanding of all services provided and being prepared to implement them at customer facilities
  • Maintenance of the monitoring systems for proactive monitoring
  • Participate in the help desk, answer support calls and emails, and provide 24/7 on-call support rotation for customers.
  • Create and implement plans for deploying new hardware and VM systems, such as VMware, Hyper-V, and Cloud environments. Work directly with software engineers to define and document an application’s deployment process.
  • Meticulously uphold HIPAA privacy and security regulations and company security policies while performing duties.

Technical Requirements:

  • Knowledge of networking protocols (such as TCP/IP).
  • Excellent verbal and written English communication skills.
  • Strong understanding of DICOM, HL7, and PACS
  • Excellent understanding of generic networking technology (Hardware and Software)
  • Knowledge of computer HW (Drives, memory, CPU, storage)
  • Demonstrated problem-solving/troubleshooting abilities.
  • Must be a team player with the initiative and drive to do whatever it takes to ensure systems are stable and efficient.
  • BS in Computer Science or Biomedical Engineering or equivalent experience. NAS, RAID configuration ability a plus, MS Certificate Services a plus, not required
  • A+ Certification a plus, not required; NET+ Certification a plus, not required
  • Five years experience installing and administering UNIX systems in a 24×7 environment.
  • Experience with Linux systems running web-based applications.
  • Ability to write shell scripts (bash preferred).

Other details:
This is a great, long-term growth opportunity in a highly technical environment. The position provides an educational and career path for the qualified candidate who will garner exceptional credentials in the rapidly expanding medical imaging and health information technology field.

Compensation:
Salary is dependent upon experience. 401K plan and other benefits are available. As certifications are achieved, compensation will increase.

About Dicom Systems:
With over 53 billion medical images passing through annually, the Dicom Systems Unifier platform delivers functionality such as intelligent DICOM and HL7 routing, DICOMWeb and FHIR, and HL7 integration tools, DICOM Modality Worklist, archiving, and de-identification through on-premises, private cloud, and leading cloud providers. Dicom Systems partners with artificial intelligence (AI) developers, and it integrates with many PACS/MIMPS, EHR/EMR, and NLP companies to connect disparate systems, deploy AI, and guide transformative IT initiatives, providing healthcare organizations with secure, robust, and reliable enterprise imaging environments. Learn more at dcmsys.com.

Dicom Systems is an equal opportunity employer committed to fostering an accessible and inclusive environment for employees and customers. Dicom Systems offers flexible work hours and a competitive compensation and benefits package. If you require any accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms, or other accommodations), please let us know, and we will work with you to meet your needs.