Dicom Systems End of Life Policy Guidelines
The End of Life Policy only applies to all Dicom Systems hardware product lines.
Hardware will be termed at “end of life” at 5 years of age from the date the current model was introduced, or 4 years from date of initial installation.
If applicable, the support agreement following an “end of life” occurrence will include an additional surcharge for full modernization.
Dicom Systems will continue to provide technical support for all End of Life products that remain under warranty. Warranty renewals will continue to be available for purchase for products that are no longer being manufactured. Please speak with your Sales Manager for more information. In the event of hardware support on an End of Life product with a remaining warranty, the product will be repaired or a comparable product will be substituted to replace the defective hardware.
Only current and fully paid Warranties will be honored.